POLICIES

Our Mission
It is our mission at DRIPPED  to provide all our guests with a remarkable experience while performing our business with integrity and deep knowledge of our profession. We are committed to providing superior service to each individual guest with added value. Through our friendly customer service and life long education we will strive to be your number one choice for all your  NAIL CARE  needs, while setting the standard in nails spa environmental responsibility.

CANCELLATION POLICY

In the event that you need to cancel your appointment, we kindly ask that you do so at least 12 hours prior to your appointment time to avoid being charged a fee for your service booked. We ask that you please reschedule or cancel at least 12 hours before the beginning of your appointment or you may be charged a cancellation fee of 100% of the cost of your service.

SURVEILLANCE

For your safety, and ours, our premises are monitored with digital video surveillance 24/7.

LATE ARRIVALS

Appointments will be held for 15 minutes, after this grace period we consider this as a “NO SHOW” and the appointment may be given away.Please note that your late arrival will determine the length of your treatment and you will be responsible for full service fee. Your service will end accordingly so that the next guest is not delayed.

REFUNDS

If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. No refunds will be given after you have left the salon.

GUARANTEE

Our DRIPPED  Gel Manicure and Pedicure come with a 7-day guarantee. If your gel nails should lift or chip within 7 days of your treatment, we will gladly fix them free of charge.


We Reserve the Right to Refuse Service To:

Anyone with a nail condition we suspect may be contagious

Anyone with open or infected wounds on the treatment area

Anyone in ill health that we may suspect may be contagious, or we fear could be harmed by our service

Anyone more than 10-15 minutes late for an appointment

Anyone demonstrating inappropriate behavior to our nail technicians and other customers